SMS Terms & Privacy
By providing your phone number (and or verbal authorization), you consent to receive SMS messages from Intermountain Express Transport, Inc. for customer support and service updates only. We do not send marketing or promotional texts. Message frequency varies. Standard message and data rates may apply. We do not sell or share your information for marketing purposes. You can opt out at any time by replying STOP. For help, reply HELP or contact us at support@shiputah.com or (801) 973-4444. See our full Privacy Policy and Terms and Conditions for more details.
Messaging Privacy Policy
Effective Date: January 1, 2025
Intermountain Express Transport, Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through SMS/text messaging. This policy explains what information we collect, how we use it, how we protect it, and your rights regarding our messaging practices.
Purpose of Messaging
We use SMS/text messages exclusively for customer support and operational purposes. We do not send marketing campaigns, promotional offers, or mass notifications.
Information We Collect
When you communicate with us by SMS, we may collect:
• Your phone number
• Your consent to receive text messages
• Your message history with us
• Attachments or files you send or receive
• Your name and basic contact details (if provided or known)
How We Collect Information
We collect information:
• Directly from you (e.g., when you text or call us, or provide your number on a form)
• Automatically (e.g., caller ID or technical message metadata)
How We Use Information
We use your information solely to:
• Send or respond to SMS messages relevant to our business operations
• Provide requested updates, support, or answers to your inquiries
• Facilitate operational coordination regarding your shipments or services
• Maintain accurate business records
Information Sharing
We do not sell, rent, or share your personal information for monetary gain or for marketing/promotional purposes.
We may share your information only:
• With trusted service providers who assist in delivering our services
• With relevant parties active in an internal or legal investigation
• As required by law, regulation, or legal process
• To protect our rights, safety, or property
• In connection with a business transfer (e.g., merger or acquisition)
Data Retention
We retain all text messages and related information as part of our business records in accordance with our internal retention policies and applicable laws.
Security of Your Information
We implement reasonable safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Your Choices and Opt-Out Rights
You may opt out of receiving text messages from us at any time by replying STOP to any message. After you opt out, we will no longer send you SMS messages unless you request to receive them again.
Updates to This Policy
We may update this policy from time to time. If we make significant changes, we will post the revised version on our website and indicate the effective date.
Terms and Conditions
Effective Date: January 1, 2025
By opting in (or agreeing) to receive SMS messages from Intermountain Express Transport, Inc. (“we,” “us,” “our”), you agree to these Terms and Conditions.
Purpose of SMS Messaging
Our SMS messages are used exclusively for customer support and operational communications. We do not send marketing campaigns, promotional messages, or mass notifications.
Consent to Receive Messages
By texting us, calling us, or providing your phone number to our staff, you consent to receive SMS text messages from us for service-related updates, questions, and support. Message and data rates may apply based on your carrier’s terms.
Message Frequency
Messages will only be sent in response to your inquiries or as necessary to provide essential service updates. We do not send messages on a fixed schedule, and response times may vary. We reserve the right to adjust message frequency according to business needs.
Charges and Carrier Limitations
Your mobile carrier’s message and data rates may apply. We are not responsible for charges, delays, or message failures caused by your carrier or third-party service providers.
Privacy and Data Handling
Your information will be handled in accordance with our Messaging Privacy Policy. We do not sell or share your personal information for marketing purposes.
Opt-Out Instructions
You may opt out of receiving SMS messages from us at any time by replying STOP to any message. After processing your opt-out, you will no longer receive SMS messages unless you request to opt back in.
Support and Assistance
For help, reply HELP to any message, call or text us at (801) 973-4444, or email support@shiputah.com.
Limitation of Liability
We are not liable for delays, failures, or inaccuracies in SMS message delivery caused by your mobile carrier, technical issues, or third-party service providers.